Shipping & Returns

Shipping Policy

 Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

 Shipment processing time

 All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

DHL Standard 

Shipment method

Estimated delivery time

Shipment cost

Delivery Area


1-3 business days

10 Euro



2-4 business days

15 Euro



3-6 business days

45 Euro



Delivery delays can occasionally occur. 

 Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Pezzutogioielli.comis not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Send the mail in copy to us at, we will help you get in touch with DHL.

Returns Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Gioielleria Antonio Pezzuto, Corso italia 82, 80010 Quarto NA, Italia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

Gioielleria Antonio Pezzuto, Corso italia 82, 80010 Quarto NA, Italia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 300 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Benvenuti nella Gioielleria Antonio Pezzuto, un'oasi di eleganza e splendore dal 1997.

Siamo più di un semplice negozio di gioielli; siamo custodi di storie preziose, simboli di amore, bellezza e raffinatezza.

La nostra passione per l'arte del gioiello si riflette in ogni pezzo esposto nelle nostre vetrine. Da gioielli classici intrisi di tradizione a creazioni contemporanee audaci e innovative, offriamo una vasta gamma di opzioni per soddisfare i gusti più esigenti.

Con anni di esperienza nel settore, il nostro team di esperti è qui per guidarti nella scelta del gioiello perfetto, che sia un regalo per un momento speciale o personale.

Ci impegniamo a offrire un servizio personalizzato e una consulenza attenta, garantendo che ogni cliente esca dalla nostra gioielleria con un sorriso luminoso e un gioiello che parlerà per generazioni.

Vieni a scoprire il nostro mondo di lusso e bellezza attraverso il nostro shop online.

La tua storia merita di essere celebrata con un tocco di eternità.